Frequently Asked Questions
Everything you need to know about bringing Piclo into your home.
What materials are used in Piclo home products?
We prioritize sustainable, high-quality materials including FSC-certified wood, organic cotton, and recycled ceramics to ensure your home decor is both beautiful and durable.
How long does shipping take for furniture items?
Standard shipping for small decor takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
What is your return policy?
We offer a 30-day trial period for all Piclo products. If you are not completely satisfied, you can return your item for a full refund, provided it is in its original packaging and condition.
Do you offer international shipping?
Currently, Piclo ships to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary depending on the destination.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.